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Shared Services Email

Implementation of Governor’s First Shared Service
On February 10, 2009 Governor Gregoire issued Governor’s Directive 09-02 directing state agencies to provide full assistance and support in the development and implementation of a “shared services” model to lower costs and improve service.

The consolidation of email services was the first shared service scheduled for implementation. Shared Services Email consists of five core components:

  • Email
  • Secure email
  • Clean email (includes anti-spam and anti-malware)
  • Content-filtered outbound email
  • Vaulted email that stores and retrieves email messages in compliance with agency records retention requirements

The Shared Services Email team was recognized by Governor Gregoire for successful completion of the project

Photo of Shared Email Team Photo of Shared Email Team

CTS, working in collaboration with state agencies, successfully completed the project in July of 2012. The agency migrated over 50,000 mailboxes to the new consolidated Shared Services Email offering.



Bubble Chart

The Shared Services Email Project officially ended July 31, 2012 and transitioned activities to the CTS Messaging Team. This website will continue to be available to agencies.

We appreciate your continued partnership and willingness to work collaboratively with us. If you have any questions or issues, please continue to follow the current process by opening a customer service request ticket with the CTS Service Desk. For questions ongoing Service, please contact either: