Communications
CTS offers many tools for telephone conferencing. Conference attendees can simply dial the conference bridge number, enter the assigned user code, and be instantly connected to the conference. The teleconferencing system supports conference calls of up to 240 participants.
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State agencies can keep staff connected to the office with Blackberry® Services, the ideal solution for the employee on-the-go.
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Centrex is a generic term for central office-based telephone services. CTS Centrex service includes free calling within the local exchange area, access to the state’s long distance network, and access to the local operator and emergency services.
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As a service to the public, CTS offers directory assistance with listings for
state agencies, colleges, schools, cities and counties, and individual employee
work telephone numbers. CTS supports an
online telephone directory and provides operator directory assistance.
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Shared Services Email implements a solution (based on requirements from agencies across the state) encompassing email delivery, security, and records retention.
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Interactive Voice Response (IVR) systems allow people to use a telephone to get information from a computer database or other data source. IVR can automatically give your customers answers to their most frequently asked questions. Customers can call a designated phone number, enter an authorization code, and then securely interact with your database to get the information they need. This automated process reduces staff time, reduces operator errors, and enhances customer service.
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LISTSERV®, an email list service, is part of the state’s award winning web portal, Access Washington. Access Washington brings citizens and businesses a user-friendly "anytime, anyplace" opportunity for online communication and service transactions with state government.
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LCS is an effective tool for small group collaboration or one-on-one communication. This versatile online tool allows agencies to communicate in real-time internally, or with other agencies, from the convenience of a laptop or desktop computer.
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CTS manages a statewide network that delivers telephone service to public organizations at economical rates. Local telephone service includes unlimited free calling within the local exchange area, access to operator and emergency services (E911), and access to the state's SCAN long distance network.
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CTS installs, operates, and maintains shared Private Branch Exchange (PBX) systems that deliver voice telephone service to public organizations at economical rates. Private Branch Exchanges are telephone switches that are installed on a customer's premises to provide telephone service.
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CTS offers long distance telephone service for state and local government agencies in Washington via the State Controlled Area Network (SCAN). SCAN offers customized, detailed billing of all long distance calls, with special indicators for long duration calls and directory assistance.
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Switched Long Distance (SwitchedLD) service uses customers' local trunks to access the long distance network. SwitchedLD uses the same dialing sequence as SCAN and use of authorization numbers is supported.
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CTS Voice Mail and Messaging Services provide a variety of services including: call forwarding, message waiting, voice mail, and operator assistance. A wide variety of services are available to meet multiple requirements.
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CTS installs, operates, and maintains shared Voice over Internet Protocol (VOIP) telephone systems that deliver voice telephone service to public organizations at economical rates. Internet phone calls can be sent over the same Local Area Network (LAN) that is used for your computer data needs.
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The CTS Conferencing Service (powered by WebEx) enables real-time, world-wide meetings over the Internet without leaving the office. The WebEx suite of communication services includes interactive video conferencing, web collaboration, and audio conferencing – via either telephone or Voice over Internet Protocol (VoIP).
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